Asked Questions ... and answers !
technical support and customer service requests must be done in writing.
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- 1 - The
nature of shareware
- 2 -
- 3 -
Standard user license
- 4 - ASP
- 5 -
Technical questions, and the answers/tips we came up with
1 - DEFINITION OF SHAREWARE
distribution gives users a chance to try software before buying it. If
you try a Shareware program and continue using it, you are expected to
register. Individual programs differ on details -- some request
registration while others require it, some specify a maximum trial
period. With registration, you get anything from the simple right to
continue using the software to an updated program with printed manual.
Copyright laws apply to both Shareware and commercial software, and the
copyright holder retains all rights, with a few specific exceptions as
stated below. Shareware authors are accomplished programmers, just like
commercial authors, and the programs are of comparable quality. (In
both cases, there are good programs and bad ones!) The main difference
is in the method of distribution. The author specifically grants the
right to copy and distribute the software, either to all and sundry or
to a specific group. For example, some authors require written
permission before a commercial disk vendor may copy their shareware.
Shareware is a distribution method, not a type of software. You should
find software that suits your needs and pocketbook, whether it's
commercial or Shareware. The Shareware system makes fitting your needs
easier, because you can try before you buy. And because the overhead is
low, prices are low also. Shareware has the ultimate money-back
guarantee -- if you don't use the product, you don't pay for it. If you
feel like sharing your enthusiasm for our font products, please pass
around our shareware evaluation packages, which you can find on
Compuserve, America Online, major BBS, ASP shareware vendors, and on
our web site, where you will always find the very latest version :
2 - SUPPORT
While we do
our best to make sure you enjoy our fonts to their fullest, please
remember that they are both technical, and artistic creations. We will
gladly provide support for technical questions. Requests for artistic
changes will be taken as suggestions, which implies one should not
expect aesthetic touches as part of a normal support. Nevertheless,
artistic point of views and suggestions are always welcome, and
appreciated. Before contacting us, please make sure you have read the
end of this document. It has been written, based on questions asked
very frequently, by users who requested support. Finding the answer in
this document will save you time and aggravation. For practical and
financial reasons, we cannot provide phone technical support. You may,
however report any problem by email.
We will usually follow up within 24 hours, by email. Please try to be
as specific as possible, in order to get appropriate help. Remind us
the name of the font you are using, on which platform (Mac, Windows or
OS/2), and the exact nature of the problem. Depending on the complexity
of the question, you will receive a reply, usually within 24 hours.
Reported technical bugs will be fixed as rapidly as possible. However,
given the necessity for tests and verifications, it is impossible to
give standard time limit. In general, past experiences have shown an
average response in less than a week. When completed, font updates will
be sent to the customer who has reported the bug by email.
3 - STANDARD USER LICENSE
standard user license granted upon regular purchase is for ONE (1)
user, non transferable license. Redistribution is prohibited. However,
the software can be installed on several computers, as long as only the
licensed user is using it. For instance, fonts are frequently used on a
desktop computer, and a laptop. This license does not grant in any way
the right to distribute or sell the software. Multi-user
licenses are available. These license allow simultaneous usage of the
software on several computers. We also can gran,t license to
developpers to distribute software, upon special agreement. Please contact us for a quote or more
may change from time to time. It is agreed between, you, the user, and
Match Software, that they govern any transaction, and can be changed by
Match Software at any time without notice. Please visit our site
regularly for updates. If you cannot agree to these terms, please do
SOFTWARE LICENSE AGREEMENT AND WARRANTY
STATEMENT (End-User Limited License/Redistribution Prohibited)
MATCH SOFTWARE IS WILLING TO LICENSE THE
SOFTWARE ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS
CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE TERMS CAREFULLY
BEFORE OPENING THE PRODUCT PACKAGE AND INSTALLING THE SOFTWARE, AS
OPENING THE PRODUCT PACKAGE AND INSTALLING THE SOFTWARE WILL INDICATE
YOUR AGREEMENT WITH THEM.
1. The Software. The Software licensed
under this Agreement consists of computer programs, fonts, and
2. Perpetual Term. The term of the license
granted herein shall be perpetual unless terminated by written notice
by You for convenience or terminated by either party for material
breach. Immediately upon termination of this license for any reason,
You shall return to Match Software all copies of the Software and
documentation, or provide proof of destruction of the said program.
3. License Grant one workstation by one
user. You are granted non-exclusive rights to install and use the
Software; however, if the software is permanently installed on the hard
disk or other storage device of a computer (other than a network
server), and one person uses that computer more than 80% of the time,
then that person may also use the Software on a portable or home
computer. You may not install the Software on a network or transmit the
Software electronically from one computer to another or over a network.
You may copy the Software for archival purposes, provided that any copy
must contain the original Software's proprietary notices in unaltered
4. Restrictions. You may not: (i) permit
others to use the Software, except as expressly provided above for
authorized network use; (ii) modify or translate the Software; (iii)
reverse engineer, decompile, or disassemble the Software, except to the
extent this restriction is expressly prohibited by applicable law; (iv)
create derivative works based on the Software; (v) merge the Software
with another product; (vi) copy the Software, except as expressly
provided above; or (vii) remove or obscure any proprietary rights
notices or labels on the Software.
5. Transfers. You may not transfer the
Software or any rights under this Agreement without the prior written
consent of Match Software, which consent shall not be unreasonably
withheld. A condition to any transfer or assignment shall be that the
recipient agrees to the terms of this Agreement. Any attempted transfer
or assignment in violation of this provision shall be null and void.
6. Ownership. Match Software owns the
Software and all intellectual property rights embodied therein,
including copyrights and valuable trade secrets embodied in the
Software's design and coding methodology. The Software is protected by
United States copyright laws and international treaty provisions. This
Agreement provides You only a limited use license, and no ownership of
any intellectual property.
WARRANTY DISCLAIMER; LIMITATION OF
LIABILITY. MATCH SOFTWARE PROVIDES THE SOFTWARE "AS-IS." NEITHER MATCH
SOFTWARE OR HIS RESELLERS MAKES ANY WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED. MATCH SOFTWARE SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES
OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE. THERE IS NO WARRANTY OR GUARANTEE THAT THE
OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, OR
VIRUS-FREE, OR THAT THE SOFTWARE WILL MEET ANY PARTICULAR CRITERIA OF
PERFORMANCE OR QUALITY. YOU ASSUME THE ENTIRE RISK OF SELECTION,
INSTALLATION, AND USE OF THE SOFTWARE. THIS DISCLAIMER OF WARRANTY
CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. NO USE OF THE SOFTWARE
IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER. To the extent
that this Warranty Statement is inconsistent with the jurisdiction
where you use the Software, the Warranty Statement shall be deemed to
be modified consistent with such local law. Under such local law,
certain limitations may not apply, and you may have additional rights
which vary from jurisdiction to jurisdiction. For example, some states
in the United States and some jurisdictions outside the United States
may: (i) preclude the disclaimers and limitations of this Warranty
Statement from limiting the rights of a consumer; (ii) otherwise
restrict the ability of a manufacturer to make such disclaimers or to
impose such limitations; or (iii) grant the consumer additional legal
rights, specify the duration of implied warranties which the
manufacturer cannot disclaim, or prohibit limitations on how long an
implied warranty lasts.
INDEPENDENT OF THE FOREGOING PROVISIONS,
IN NO EVENT AND UNDER NO LEGAL THEORY, INCLUDING WITHOUT LIMITATION,
TORT, CONTRACT, OR STRICT PRODUCTS LIABILITY, SHALL MATCH SOFTWARE BE
LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT
LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER
MALFUNCTION, OR ANY OTHER KIND OF COMMERCIAL DAMAGE, EVEN IF MATCH
SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS
LIMITATION SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY TO
THE EXTENT PROHIBITED BY APPLICABLE LAW.
IN NO EVENT SHALL MATCH SOFTWARE LIABILITY
FOR ACTUAL DAMAGES FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM
OF ACTION, EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID FOR THE
EXPORT CONTROLS. You agree to comply with
all export laws and restrictions and regulations of the United States
or foreign agencies or authorities, and not to export or re- export the
Software or any direct product thereof in violation of any such
restrictions, laws or regulations, or without all necessary approvals.
As applicable, each party shall obtain and bear all expenses relating
to any necessary licenses and/or exemptions with respect to its own
export of the Software from the U.S. Neither the Software nor the
underlying information or technology may be electronically transmitted
or otherwise exported or re-exported (i) into Cuba, Iran, Iraq, Libya,
North Korea, Sudan, Syria or any other country subject to U.S. trade
sanctions covering the Software, to individuals or entities controlled
by such countries, or to nationals or residents of such countries other
than nationals who are lawfully admitted permanent residents of
countries not subject to such sanctions; or (ii) to anyone on the U.S.
Treasury Department's list of Specially Designated Nationals and
Blocked Persons or the U. S. Commerce Department's Table of Denial
Orders. By downloading or using the Software, Licensee agrees to the
foregoing and represents and warrants that it complies with these
LICENSEE OUTSIDE THE U.S. If You are
located outside the U. S., then the following provisions shall apply:
(i) Les parties aux presentes confirment expressÈment leur
volontÈ que cette convention, de mÍme que tous les
documents, y compris tout avis qui s'y rattache, soient redigÈs
en langue anglaise (translation: "The parties confirm that this
Agreement and all related documentation is and will be in the English
language."); and (ii) You are responsible for complying with any local
laws in your jurisdiction which might impact your right to import,
export or use the Software, and you represent that you have complied
with any regulations or registration procedures required by applicable
law to make this license enforceable.
MISCELLANEOUS. This Agreement constitutes
the entire understanding of the parties with respect to the subject
matter of this Agreement and merges all prior communications,
representations, and agreements. This Agreement may be modified only by
a written agreement signed by the parties. If any provision of this
Agreement is held to be unenforceable for any reason, such provision
shall be reformed only to the extent necessary to make it enforceable.
This Agreement shall be construed under the laws of the State of
California, USA, excluding rules regarding conflicts of law. The
application the United Nations Convention of Contracts for the
International Sale of Goods is expressly excluded. This license is
written in English and English is its controlling language.
U.S. GOVERNMENT END USERS. The Software is
a "commercial item," as that term is defined in 48 C.F.R. 2.101 (Oct.
1995), consisting of "commercial computer software" and "commercial
computer software documentation," as such terms are used in 48 C.F.R.
12.212 (Sept. 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R.
227.7202-1 through 227.7202-4 (June 1995), all U.S. Government End
Users acquire the Software with only those rights set forth herein.
Match Software 110 West 9th Street # 816
Wilmington, DE 19801 USA 302-661-0831
WARRANTY Users of the fonts placed on this disk must accept this
disclaimer of warranty: "These fonts are supplied as is. The author
disclaims all warranties, expressed or implied, including, without
limitation, the warranties of merchantability and of fitness for any
purpose. The author assumes no liability for damages, direct or
consequential, which may result from the use of these fonts." The fonts
placed on this disk are registered versions, and should under no
circumstance be passed around. They are reserved to your own use, or
the company who acquired them. If for any reason the registered version
of the font/program was provided to you directly by Match Software on a
defective media (disk), it will be exchanged for a new one at no cost.
If you have suggestions for improving this font/program, we appreciate
your comments. It does not mean we will fix or modify the font in the
way you wish in a given time, or that we must do it in any way.
However, if we feel the suggestion is appropriate, next version of the
font may be inspired from these advises. We decline any responsibility
if for any reason this font/program is put to bad use in any way. It
worked fine on a regular configuration, and on a regular printer, with
the most usual software packages. If, for any reason, it could not work
on your specific configuration, Match Software cannot be held
responsible. As technical combinations are almost infinite, and because
systems evolve in ways we cannot predict, it might happen a new system,
or a particular configuration, does not work with a font. For instance,
because a new version of the system requires a new font format. In
general, we will try to keep up with the system versions, and
eventually offer upgrades, if possible, but it does not constitute an
obligation, nor would it be the case if you acquired a set of seats
cover for your specific car, and require they fit any new car you may
decide to buy later on.
4 - ASP
program is produced by a member of the Association of Shareware
Professionals (ASP). ASP wants to make sure that the shareware
principle works for you. If you are unable to resolve a
shareware-related problem with an ASP member by contacting the member
directly, ASP may be able to help. The ASP Ombudsman can help you
resolve a dispute or problem with an ASP member, but does not provide
technical support for members' products. Please contact the ASP
Ombudsman online at http://www.asp-shareware.org/omb.
some questions frequently asked about our fonts, and the answers we
where able to come up at the time. You may also want to read the
answers, even if you experienced no problem with the present font. As a
matter of fact, we have come up with some solutions of our own, which
may help you get better results with all your fonts. This list of
questions and answers will be regularly updated, in order to spare as
much as possible aggravation for our customers. As more and more Power
Mac are used to-day, we also added Q&As about Windows, becoming
more common in the Mac world. After reading, please contact us, if
anything was still bothering you. We will do what we can to help you
the best way we can. Thank-you for all your reports.
would you suggest ?
Click here for suggested readings. A short list
of useful books for beginners and afficionados as well.
How do I
install TrueType fonts under Windows ?
"Fonts" control panel, and click "Add". Then, look for the font files
(extension *.TTF) where you copied or unpacked them. Select them, and
click OK. You may install several fonts at the same time, simply by
selecting them. Windows 95 requires a slightly different procedure.
Open the "Fonts" folder you will find in the Control Panel located
within "My Computer" icon. Then, simply copy the TrueType font into it.
I do not
find the *.FOT files to install the *.TTF TrueType fonts.
of file is generated by Windows 3.xx when a new font is installed. In
other words, if you use the correct Control Panel procedure to install
a new *.TTF file, Windows 3.xx will automatically create the
corresponding *.FOT file. Windows 95 does not use this type of file at
all, and directly takes advantage of *.TTF fonts.
How do I
install PostScript (ATM) fonts under Windows ?
fonts come with the extension *.PFB and *.PFM, one of each for each
font. Rcent versions of Windows, such as Windows 2000 and XP directly
support ATM fonts. In order to use them with previous versions, , you
first must install Adobe Type Manager (ATM) for Windows. Then, copy
*.PFB files in the WINDOWS\PSFONTS directory, and the *.PFM in the
WINDOWS\PSFONTS\PFM directory. Then, use the ATM control panel to
install the fonts. PostScript fonts offer lots of advantages over their
TrueType Windows counterpart, as kerning and more precise printing. For
some typesetting environments, you may want to acquire ATM Windows.
This install process may have changed with newer versions of ATM.
please refer to the manual of that utility for more details.
How do I
install my OS/2 fonts ?
versions of OS/2 are directly compatible with ATM Type 1 fonts, often
refered to as Windows ATM fonts. All the fonts available on our site
contain the necessary additional files necessary for installation under
the OS/2 font palette. Warp 4 also allows installation of TrueType
fonts (see Windows installation for use of the WinOS2 control panel).
ATM fonts are directly compatible with OS/2. For each typeface, you
need the font itself (PFM), plus the AFM and PFB files. The Font
palette converts the AFM file to an OFM file, when installing the new
font. Here is how to install ATM fonts (native OS/2) under OS/2 : Open
OS/2 System Open the System Setup Open the Font Palette Select "Edit
The "Edit Font" appears Select "Add" Follow the
instructions on the "Add Font" window, then select "Add" Select the
names of the font files you want to install on your system Select "Add"
Point to the title-bar icon and double-click
For more information about the Font Palette, and adding new typefaces
to the Font Palette samples, please refer to the OS/2 documentation.
How do I
install my Mac fonts ?
OS/X, double click on the font, and click "Intsall. Allternatively, you
may place the font files in the Library/Fonts folder. If you use the
folder on the hard disk, it will be available to all users. In a
multiuser environment,the Library/fonts folder may be limited to a
particular user "local" settings.
OS 8-9, and some versions of System 7.5, simply drag the font files
over the System folder. The Mac will then ask you if it should place
them where they should go. Simply click OK, and that's it. Do not drag
the folder containing the fonts, but rather it's content. If you do not
get a warning message, chances are you did not drag the proper files.
TrueType fonts appear as little suitcases, and in the Match Software
collection always bare a name followed by "suit", like in
Halloween.suit. PostScript fonts are composed of a bit-mapped font,
named with the extension "bmap", like in "Halloween.bmap", and a laser
font, which looks like a little printer like for instance "Hallo". You
want both in the System folder. Under System 6.xx, you must use Font/DA
mover to get the fonts into your system. That utility is available on
your system disk, or on the best Mac on-line services. Refer to this
utility documentation for more details.
How do I
install fonts for Linux?
Linux would support Windows fonts. Most recent versions support
TrueType (TTF) fonts and graphic envrionments such as Gnome will let
you install pretty much as simply as on a Mac. However, Linux is far
from being as homogeneous and simple to use as proprietary software
such as Windows and Mac OS. In all instances, we can offer only very
limited support for Linux envrironments, due to the high degree of
variability in graphic support, as well as printing support. If you do
not have command of your particular Linux environment font
installation, we strongly suggest you first try to install the free
evaluation fonts before going ahead with purchase. Most Windows free
archives are compacted with Zip format, whcih can readily be unpacked
with Tar-gz under Linux.
a lot of Windows fonts have characters mapped to ASCII 128 or more. How
can we input these characters from the key-board ?
ALT+<char-code> the only way of doing that on windows ? Besides
the tedious Alt-XXXX routine that the Character Map accessory lists
there is another way for many characters : use the International US
In the Keyboard control panel, select language, select US in the list,
and click Properties. Then, instead of United States 101, select United
States-International, click OK, apply, eventually provide the Windows
CD, and that's it !
The US International keyboard is essentially identical to the regular
US keyboard, with important differences : grave, tilde, caret and
single quote become accent dead keys. So if you press for instance 'e,
you get é. If you still want "'e", then you press space after
the single quote. The other major difference is that now the right alt
key, or ctrl-alt, will give access to many upper-ascii character,
including all the accented characters, and many symbols.
you placing so much documentation in your archives, they become huge
and cost a fortune to download ?
the inconvenience, BUT... As you know, the font you have now at your
disposal for FREE evaluation is provided to you by Match Software
WITHOUT ANY CHARGE. As a matter of fact, when some other software
houses ask you to pay up front for any of their fonts, we give this one
away for your enjoyment, hoping it's originality and quality will
prompt you to acquire usage licensing, and buy other fonts along the
way. Our only hope for any reward for the tremendous time and efforts
it took to create a font is entirely contained in the promotion
material we include in this archive. How are you going to know the
beautiful fonts we created for you at a very low price, if we do not
include our "Incredible font deal" file, with all the pictures of these
fonts ? Do you really think anyone would register simply because we
ask? No, of course not. We do not get a penny from any of our
distributors. On-line services do charge you to provide shareware, but
we never see the money they take to sell our creations. Shareware
vendors may make fortunes on our back with all sorts of CDs and other
great packages, we do not see the color of any of these sales.
Magazines may boost their sales like mad and millions using our
shareware packages, they never reward shareware authors, let alone with
a petty free subscription to their magazines. So, if you still really
feel our archives are too big, we are terribly sorry, but if you really
appreciate shareware, you must understand that authors deserve their
share of the ware, and the only way we have to sell anything, after
vendors have been collecting up front all sorts of fees, is to promote
registration. If authors never got any registrations, it would mean no
new shareware in a very short time. Shareware is very much like PBS
stations : if you want independent creation, you might as well pledge
for it, and accept some advertisement from the sponsors ! Thank-you for
Macintosh, a TrueType font does not always display correctly at all
sizes. Sometimes, it gets replaced by Geneva, or alternatively, by some
complex fonts can pose some display problems on small configurations.
You may also want to add to your system utilities such as Adobe Type
Manager (ATM) which improves the font displays.
Windows, some characters of a given font do not print at all sizes, or
show only on screen, or the opposite.
happens most often with complex fonts, such as DinosoType, Bujardet
Vignettes of Nahkt Hieroglyph. Some characters print as squares, when
they appear fine on the screen, or the opposite, or both. It happens
most often when the output is to be made on a dot-matrix printer, would
it be impact or ink-jet. It does happen, sometimes, though, with laser
printers, as well. The problem seems to reside within Windows itself,
and the way TrueType is handled. It happens most often with Windows 3.1
on small configuration, but has also been observed on large Windows 98
configurations. We where unable to get any explanation from Microsoft
which could help us understand how to solve the problem. However, as in
general this type of fonts are most used on isolated basis
(letterheads, titles, etc.), it is possible to use another approach :
Create a new document under Windows Paint With the TEXT tool, enter the
appropriate message Copy the image, and paste it into your word
processor or desktop publishing software. Of course, if you use more
sophisticated tools than Windows Paint, like Corel Draw on the PC, the
result may be better. Although TrueType fonts may pose this problem,
PostScript Type 1, even extremely complex, do display and work
perfectly under Windows with Adobe Type Manager (ATM). If you want do
do any type of serious desktop publishing, we strongly recommend you
use ATM and PostScript fonts.
Macintosh, I tried to install your TrueType font, but it shows only as
a sort of Helvetica, or Geneva. What's going on ?
probably ran into a font number conflict. In other words, the newly
installed font has probably the same number as some other already
installed in the system. You may want to use a utility to check the
numbers of the fonts installed in your system, maybe FontMaster, which
is available in the shareware circuit, or another more recent. The way
to make sure a font is OK : BEFORE a font is installed (if you
installed it, remove it from the system and restart your computer
before proceeding), open the suitcase, and in there, double-click on
the font itself. You should normally get a little windows, showing the
expected characters. Install the font, through the regular procedure
you are accustomed to ; Suitcase if you are lucky, or by placing the
suitcase in the system. Do the same manipulation as before (opening the
font suitcase, then the font inside). If the font shows OK, it means it
should work properly. If the sample text is showing some sort of
Geneva, it means something is wrong, and the font has the same number
as a one installed before. The only way to go, if you do not have a
special utility to renumber the font, is to remove any "non system"
fonts, and out them aside in another folder, then restart the computer
(when installed, the system contains only Chicago, Courier, Geneva,
Monaco, New York, Symbol, Times. They are the only ones which should
At this point, you should be able to re-install the new font with no
problem. You can then add the fonts previously set aside, one at a
time, until one will actually do the same as before : show as Geneva.
Here is the posing-problem font. You can get a utility which can change
the fonts numbers, or simply avoid using the two fonts at the same
time. Another solution is simply to use Font/DA mover, which checks any
font ID number conflict before installing a font, and eventually
changes it's number if needed.
I do not
find the accented characters, and punctuations seem to be missing. They
are not available through my regular keyboard. Why is that ?
evaluation fonts do not contain punctuations, nor the upper-ascii
characters, including the accented characters. If you need these
characters, just register for the font, and you will receive the
registered version, which contains the full set of characters. You can
register on line on our site, and immediately download the registered
version, at http://www.matchfonts.com.
hell did you choose the same number for one of your fonts than one of
especially goes for the Macintosh, but could happen with Windows or ATM
as well. Each font has it's own specific number, which the system uses
to recognize it, and communicate with the printer. If two fonts in the
system have the same number, strange things will happen : the font may
look fine on the screen, but print different on the printer. Or the
opposite. Look very different on the screen than what you expected.
This kind of conflict is automatically solved by utilities such as
Suitcase, an excellent font manager, available for Macintosh and
Windows. We strongly recommend it's use. Our problem is like the game
of Sea Battle : whatever number we choose, there is always a chance
some other font designer may have chosen the same. Utilities which can
list fonts numbers, and eventually change them, will solve your
problem. If you discover one of our fonts have the same number as one
provided by a big company, or, worse, regularly in the system, like
Arial under Windows or Chicago on the Mac (which has already been
checked for, but one never knows), please report it ASAP. We will
change the number at once.
crashes the system.
the file was not corrupted. A disk error, or some unexpected
manipulations, like switching off the computer with applications still
active, may be the cause. Use the original copy of the font, which you
received in your shareware or registered package. If the problem still
persists, please contact us.
installed your fonts on my Macintosh computer, Suitcase does not work.
extension is in place, but it does not work. Adding a new set of fonts
cannot damage Suitcase. However, a system crash, or switching off the
computer without first doing shut-down in the special menu, can damage
Suitcase. Simply make a new copy from the original Suitcase disk,
restart, and it should work again. Some other inits may conflict. We
have noticed the same glitch with a scanner Photoshop add-in, which
seems to fire bullets at Suitcase, anytime it is run, and
systematically destroy it.
I need a
font in a language not yet available.
fonts for new languages is not only challenging, it is also culturally
very rewarding, very inspiring. We do not always know the language you
plan to use. But if you provide us with the proper information, we will
use it to create a new font. It is fairly simple : we only need the
best representation of the alphabet, character by characters, and
eventually it's pronunciation, if it is not a Roman set of letters
(Japanese, for instance, or Russian are in that case). Write us for more details.
I want a
font made according to my specifications.
already have a printout of the desired font, or any graphic
representation that we can use to draw the characters, our regular
price for designing a new font is very reasonable. If you want a
creation from scratch, it will be more difficult. Please call us for a
quote. We have succesfully created full character sets for TV shows who
had only a few characters in their logo, for instance, or developped
Foreign versions of corporate fonts for Ikea of Sweeden.
How can I
obtain a printout of all of your fonts ?
whole catalog is very difficult today, especilly considering the fact
that new fonts are created on a monthly basis, and that you can very
easilyt download an evaluation sample for most fonts available on this
site. So you can experiment at will.
provide thorough phone hot line support for any brand and type of
computer. If Adobe and others can, why not you ? You should be able to
be reached 24 hours a day, 7 days a week !
sorry, with our small operation, not to be able to compete with giants
who see more money in 10 minutes than we may be able to earn in one
year. However, our prices are lower beyond comparison. That is also
because you are not paying for million dollars advertisement, and
oversized staffs. Besides, we are prepared to fix glitches if any, and
gladly accept advises from our customers. Remember, however, that a
font is somewhat equivalent to a bumper sticker to an automobile.
Please do not ask us to solve the problems generated by your system, no
more than you would think about requiring drive lessons from a stickers
publisher. We do our best for our fonts to work properly on STANDARD
configurations, including STANDARD printers, STANDARD system versions,
STANDARD applications, when our fonts are installed through STANDARD
procedures. However, even if we do not have a 24/7 hot line, our voice
mail is always taking messages when we are not available, and we will
get back to you as fast as we can. Phone (323) 656-4244
Martian font, you placed a dot above the glipnol character, and forgot
to put an accent above the weirdoo. It is unforgettable. I am furious
and you are just as stupid as a bunch of lunar dogs ! You should be
whipped, and give me my money back, too, plus maybe a little extra,
because I suffered incredible damage to my much sophisticated sense of
intellectual properness and inherent graceful sensitivity.
sorry not to know Martian as well as such a refined literate as your
highness. Please do not blow your disintegrator at us, poor ridiculous
clumsy uneducated filthy computer groomers. Please consider that
ignorance may not be such a crime, after all, and have mercy for the
less taught. If for any reason we committed a mistake in transcribing
your native language, be assured it is not intentional. Please
courteously provide us with the proper information, and we will make
sure appropriate updates are made. All we know of, as humble and
insignificant artisans, is the fonts craftsmanship. It is not our
fault, then, if the subtleties of a foreign language do not strike us
like light over the saint's head. However, we are bending our knees to
the more educated. Thank you for helping us improve. At the present
time, our foreign fonts have been thoroughly reviewed, so they satisfy
our customers. Some have helped perfect already very nice fonts. But we
will appreciate any additional help !
When I use
too many fonts, my printer crashes.
the option "Print TrueType fonts as graphics" in the Windows Control
panel. On the Macintosh, set "Unlimited Downloadable Fonts" in the
Printer Options. Why do you ask for money for your fonts ? They
should be free ! There is a strange curse around computer software,
these days. Nobody would ever consider getting a movie for nothing, or
walking into a book store and require a sample for free. For programs,
however, the matter is quite different. So many people consider
computer software piracy as a light little mistake, that eventually,
some may indeed start considering software authors as thieves, because
they pretend to get a small reward for their job. Some luminaries
(noticeably around GNU project) even have the nerve to play with the
very strange notion that computer software should only come free, and
that any commercial distribution, including shareware, has some analogy
to a rip-off. Fine and good, then, but why do they at the same time
insist to get paid for their lectures, or to get royalties from their
books ? Match Software is a small business based on shareware
distribution. Anyone can browse at our productions in the same way a
reader could read a book as many times and as completely as wished,
before actually paying for it. Please do not pirate us. If you feel a
font is really of use, please register. That small usage fee will help
us continue creating new original, exclusive and fine fonts for you. We
sincerely thank all users who have, through their registration, helped
pay the rent, the phone, and the electricity which powers our equipment
while creating all these fonts. Please continue to support the
shareware concept. It is the only way out of the commercial monopolies.
Small software companies are as much a liberty warrant as small book
publishers are : without them, big companies would have their way,
culturally and financially. Nobody would ever want that to happen !